MHPCC
CCAC to Become HPC Help Desk - Monday, May 18th, 2015
31 March 2015
The Consolidated Customer Assistance Center is Getting a New Name.

In order to more accurately describe the services provided, the Consolidated Customer Assistance Center (CCAC) will be renamed the "HPC Help Desk." This change will be effective 18 May, 2015.

On this date, access to the HPC Help Desk ticket system will change from the current location (https://help.ccac.hpc.mil) to the new https://helpdesk.hpc.mil. Accordingly, the email address to contact the HPC Help Desk will be help@helpdesk.hpc.mil.

The old URL and email address will remain available with auto forwarding and redirection for a period of time, but you are encouraged to update your bookmarks and contacts with these new addresses starting 18 May 2015.

The phone number, 1-877-222-2039, will remain the same.
Holiday Notice - Friday, April 3rd, 2015
30 March 2015
On Friday, April 3rd, 2015 MHPCC will be operating on a holiday schedule. The center will be open and all technology services will be available, however MHPCC will be operating at reduced staffing levels.

If you require assistance, onsite staff will be available to respond to Severity 1 Help Desk calls at 808-879-5077, and if necessary, MHPCC will contact other technical staff if needed. If you anticipate requiring any special assistance on April 3rd, please contact our User Services department or the CCAC by email or by telephone.


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MHPCC Directions

Directions from the Kahului Airport to MHPCC

MHPCC is located at 550 Lipoa Parkway in Kihei.

  1. Leaving the Kahului Airport, you will be on the two-lane Keolani Place (Highway 380).
  2. Stay in the left lane for about 0.8 mile, until you reach a stop light.
  3. Go straight through this stop light.
  4. This puts you onto Dairy Road (still Highway 380). Remain in the left lane.
  5. Keep going for about 0.9 of a mile through 4 additional stop lights.
  6. Eventually you will pass a Home Depot and then a large church on your left (First Assembly of God).
  7. Turn left at the church (major intersection) onto Puunene Avenue, heading toward the sugar mill.
  8. At the sugar mill (0.6 mile), the road swings right, becoming Mokulele Highway (Highway 311).
  9. Remain on Mokulele for about 6 miles. You will encounter 2-3 stop lights - keep going straight.
  10. At the fourth stop light on Mokulele you will have reached the city of Kihei, continue onto Piilani Highway (Highway 31) (major intersection).
  11. You will go through 3 stop lights on Piilani. At the fourth light (about 2.8 miles), just after passing a Safeway supermarket on your right, turn left onto Lipoa Parkway.
  12. Drive up Lipoa Parkway about 0.4 mile - MHPCC will be on your right.
  13. Turn right and park in the MHPCC parking lot.

See also: Google Maps search result

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