MHPCC
CCAC to Become HPC Help Desk - Monday, May 18th, 2015
31 March 2015
The Consolidated Customer Assistance Center is Getting a New Name.

In order to more accurately describe the services provided, the Consolidated Customer Assistance Center (CCAC) will be renamed the "HPC Help Desk." This change will be effective 18 May, 2015.

On this date, access to the HPC Help Desk ticket system will change from the current location (https://help.ccac.hpc.mil) to the new https://helpdesk.hpc.mil. Accordingly, the email address to contact the HPC Help Desk will be help@helpdesk.hpc.mil.

The old URL and email address will remain available with auto forwarding and redirection for a period of time, but you are encouraged to update your bookmarks and contacts with these new addresses starting 18 May 2015.

The phone number, 1-877-222-2039, will remain the same.

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Obtaining An MHPCC Account

Introduction

MHPCC accounts are now managed through the HPC Centers: Obtaining An Account.

For further information on Obtaining an Account, please visit http://centers.hpc.mil/users/index.html#accounts.

DoD Account Application

If your work is sponsored by the Department of Defense and is funded under 6.1, 6.2, 6.3a or 6.5 funding sources (research, development, testing and evaluation), you may be able to obtain your account through the DoD High Performance Computing Modernization Program (HPCMP). Refer to the DoD account application and eligibility requirements located at http://www.hpcmo.hpc.mil/Htdocs/Forms/application-form.html to determine if you meet the criteria for an account through the HPCMP.

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