MHPCC
CCAC to Become HPC Help Desk - Monday, May 18th, 2015
31 March 2015
The Consolidated Customer Assistance Center is Getting a New Name.

In order to more accurately describe the services provided, the Consolidated Customer Assistance Center (CCAC) will be renamed the "HPC Help Desk." This change will be effective 18 May, 2015.

On this date, access to the HPC Help Desk ticket system will change from the current location (https://help.ccac.hpc.mil) to the new https://helpdesk.hpc.mil. Accordingly, the email address to contact the HPC Help Desk will be help@helpdesk.hpc.mil.

The old URL and email address will remain available with auto forwarding and redirection for a period of time, but you are encouraged to update your bookmarks and contacts with these new addresses starting 18 May 2015.

The phone number, 1-877-222-2039, will remain the same.
Holiday Notice - Friday, April 3rd, 2015
30 March 2015
On Friday, April 3rd, 2015 MHPCC will be operating on a holiday schedule. The center will be open and all technology services will be available, however MHPCC will be operating at reduced staffing levels.

If you require assistance, onsite staff will be available to respond to Severity 1 Help Desk calls at 808-879-5077, and if necessary, MHPCC will contact other technical staff if needed. If you anticipate requiring any special assistance on April 3rd, please contact our User Services department or the CCAC by email or by telephone.


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Terms Of Reference

Instructions

Please read the Terms Of Reference in the next section. If you agree to the Terms Of Reference, print a copy of this page, sign and date it in the indicated spaces, and fax (or mail) it to:

Attention: Help Desk
Maui High Performance Computing Center
550 Lipoa Parkway
Kihei, Maui, HI 96753

Fax: (808) 879-5018

Terms Of Reference For Use Of Unclassified, Non-Sensitive Systems at MHPCC

Maui High Performance Computing Center (MHPCC) accounts are to be used only for the purpose for which they are authorized and are not to be used for non-MHPCC related activities. Unauthorized use of an MHPCC account/system is in violation of Section 799, Title 18, U.S. Code, and constitutes theft and is punishable by law. Therefore, unauthorized use of MHPCC computing systems, resources, and facilities may constitute grounds for either civil or criminal prosecution.

As designated by the High Performance Computing Modernization Program (HPCMP), no Department of Defense (DoD) data can be placed on an Unclassified, Non-Sensitive computer. By signing this agreement, you signify that you understand and will abide by this requirement. Other MHPCC computing resources are available for DoD users and their data.


Signature: ____________________________________________


Name (Please Print): __________________________________


User ID: ______________________________________________


Date: _________________________________________________


Email Address: ________________________________________

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