MHPCC
CCAC to Become HPC Help Desk - Monday, May 18th, 2015
31 March 2015
The Consolidated Customer Assistance Center is Getting a New Name.

In order to more accurately describe the services provided, the Consolidated Customer Assistance Center (CCAC) will be renamed the "HPC Help Desk." This change will be effective 18 May, 2015.

On this date, access to the HPC Help Desk ticket system will change from the current location (https://help.ccac.hpc.mil) to the new https://helpdesk.hpc.mil. Accordingly, the email address to contact the HPC Help Desk will be help@helpdesk.hpc.mil.

The old URL and email address will remain available with auto forwarding and redirection for a period of time, but you are encouraged to update your bookmarks and contacts with these new addresses starting 18 May 2015.

The phone number, 1-877-222-2039, will remain the same.

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MHPCC Documentation

Documentation

Our main goal is to ensure that users are able to work efficiently and effectively on all of our systems. To support that goal, we provide a number of guides and other documentation to assist users in learning how to run jobs at our Center.

HPC Quick Start Guide view

This guide provides the basic information needed to get started using our system.

HPC User Guide view

This in-depth guide provides detailed information for users of specific systems. Topics covered include the system configuration, accessing the system, the user environment, program development, batch scheduling, software resources, and useful links. HPC User Guides are available for the following systems:

PBS Guide view

This guide contain instructions on how to submit jobs to the PBS batch scheduling system, a discussion of basic commands, directives and environment variables, and sample PBS scripts.

Archive Guide view

This guide describes how to archive and retrieve data from the mass storage system.

Modules Guide view

This guide describes how to use the modules capability to manage your user environment.

HPCMP Enhanced User Environment (HEUE) Documentation


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