Holiday Notice - Monday, May 25th, 2015
18 May 2015
On Monday, May 25th, 2015 MHPCC will be operating on a holiday schedule. The center will be open and all technology services will be available, however MHPCC will be operating at reduced staffing levels.

If you require assistance, onsite staff will be available to respond to Severity 1 Help Desk calls at 808-879-5077, and if necessary, MHPCC will contact other technical staff if needed. If you anticipate requiring any special assistance on May 25th, please contact our User Services department or the CCAC by email or by telephone.

Riptide & US Maintenance - Wednesday, May 27th, 2015
14 May 2015
MHPCC DSRC Preventive Maintenance (PM) for the IBM iDataPlex system RIPTIDE is scheduled for 0730 (HST) to 1700 (HST) Wednesday, May 27th, 2015 as posted on the MHPCC DSRC web site:

The primary focus of this outage is to perform software/security updates. User home directory quota of 15GB and /gpfs/projects directory quotas will be enforced starting May 27th, 2015. All PBS job functions will be unavailable during this maintenance period.

Users are invited to report problems and direct requests for unclassified assistance to the HPC Help Desk at 1-877-222-2039.

Thank You,
MHPCC User Services
MHPCC User Data Quota Enforcement - 15GB
06 May 2015
MHPCC will begin to enforce the 15GB home disk limitation on May 27, 2015. Please review your disk space usage in your home directory. Execute the “show_storage" script and review your usage in KB. If near or over 15GB, it’s time for some housekeeping. Move your data off site, to archive in $ARCHIVE_HOME or temporary data can be stored in your $WORKDIR, subject to daily purge. Enforcement will occur, don't be caught in a situation where you have no free space in your home directory.

A file system limit for the /gpfs/projects directory will be enforced. If your projects is approaching a threshold, the owner of the directory will be notified.

Thank you for assisting in this site wide effort. If you have any questions please contact the HPC Help Desk at 1-877-222-2038,

Thank you,
MHPCC User Services
CCAC to Become HPC Help Desk - Monday, May 18th, 2015
31 March 2015
The Consolidated Customer Assistance Center is Getting a New Name.

In order to more accurately describe the services provided, the Consolidated Customer Assistance Center (CCAC) will be renamed the "HPC Help Desk." This change will be effective 18 May, 2015.

On this date, access to the HPC Help Desk ticket system will change from the current location ( to the new Accordingly, the email address to contact the HPC Help Desk will be

The old URL and email address will remain available with auto forwarding and redirection for a period of time, but you are encouraged to update your bookmarks and contacts with these new addresses starting 18 May 2015.

The phone number, 1-877-222-2039, will remain the same.

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Help Desk & Support

To Submit a HPC Centers help Ticket, please choose one of the following:

Active User Help Ticket

Inactive User Help Ticket

Click here to submit a MHPCC help ticket

Click here to submit a Portal help ticket

Regularly Scheduled System Maintenance

The Maui High Performance Computing Center may reserve the entire system on site for regulary scheduled maintenance the 4th Wednesday of every month from 8:00 am - 5:00 pm (HST). The reservation is scheduled the previous Friday. Every Monday afternoon, a committee convenes to determine if maintenance will be performed. If so, a Message of the Day will be posted and available for review upon login. If not, the reservation will be released and no message will be posted.

Additionally, the system may be down periodically for software and hardware upgrades at other times. Users are usually notified of such times in advance by "What's New" and by the login banner. Unscheduled downtimes are unusual but do occur. In such cases, notification to users may not be possible. If you can not access the system during a non-scheduled downtime period, please send email to your appropriate help desk, either or .

Help Desk Coverage

Maui High Performance Computing Center offers Help Desk and 24x7 support 24 hours a day, seven days a week, to provide the best possible service to our customers.

Full Help Desk coverage for all MHPCC user issues is provided during MHPCC's normal business hours of Monday through Friday, 0800 to 1700 Hawaiian Standard Time (GMT -10 hours), excluding MHPCC holidays. Full Help Desk coverage for all HPCMP user issues is provided Monday through Friday, 0730 to 2330 Eastern Standard Time, excluding holidays from HPC Centers. More information on the HPC Centers may be found at

MHPCC support coverage is also provided for SEVERITY 1 problems at all other times, i.e., weekends, holidays, and 1700 to 0800 during the week. SEVERITY 1 problems are described below. They comprise problems which affect ALL users and significantly impact all users ability to access MHPCC, compile programs, run jobs, and access and analyze data.

How To Contact The Help Desk

The MHPCC Help Desk is available for all non-HPCMP users. Any MHPCC user with an active MHPCC account who is experiencing technical problems or has technical questions regarding MHPCC systems may contact the MHPCC Help Desk at the following times:

During MHPCC business hours (All questions and problems):

Telephone: (808) 879-5077 -- Ask for Help Desk
Fax: (808) 879-5018 -- Attention Help Desk

After MHPCC business hours:

MHPCC now offers limited on site support to users 24x7. Assistance with Severity 1 problems and limited help desk support is now provided by MHPCC Operations Staff during evenings, nights, and holidays.

After Hours Telephone: (808) 879-5077


Non-HPCMP MHPCC Users, call the After Hours telephone and report your problem.

If for some reason the call is not received, leave a voice mail message speaking slowly, clearly and loudly, including the following information:

User id
Telephone number (including area code) for call back
System and/or node experiencing problem
Error Message or description of problem

MHPCC Operations Staff will return your call as soon as possible, typically within 15 minutes

Problem Determination and Action

Users should determine if their call is Severity 1 before calling the MHPCC After Hours number after normal business hours. If it is not Severity 1, please send email to .

In general, a Severity 1 problem is a problem which affects all users from accessing and running jobs on the MHPCC computers. If your problem is individual in nature, it is unlikely a Severity 1 and should wait until the next business day.

The following is a listing of categories of Severity 1 problems that could occur. Click on the description that most closely describes the problem you are having. This listing will help you to determine if your problem is Severity 1 or not.

Login and Access Problems






Software License Problem


World Wide Web Server


None Of The Above

If none of the above categories and descriptions fit your problem, then evaluate it as follows:

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