MHPCC
CCAC to Become HPC Help Desk - Monday, May 18th, 2015
31 March 2015
The Consolidated Customer Assistance Center is Getting a New Name.

In order to more accurately describe the services provided, the Consolidated Customer Assistance Center (CCAC) will be renamed the "HPC Help Desk." This change will be effective 18 May, 2015.

On this date, access to the HPC Help Desk ticket system will change from the current location (https://help.ccac.hpc.mil) to the new https://helpdesk.hpc.mil. Accordingly, the email address to contact the HPC Help Desk will be help@helpdesk.hpc.mil.

The old URL and email address will remain available with auto forwarding and redirection for a period of time, but you are encouraged to update your bookmarks and contacts with these new addresses starting 18 May 2015.

The phone number, 1-877-222-2039, will remain the same.

Home » Information Logged
Printable versionPrintable version

Information Collected from
www.mhpcc.hpc.mil for Statistical Purposes

Below is an example of the information collected based on a standard request for a World Wide Web document:

xxx.yyy.com - - [11/Mar/2003:00:00:01 -1000] "GET /index.html HTTP/1.0" 200 1138 "-" "Googlebot/2.1 (+http://www.googlebot.com/bot.html)"

xxx.yyy.com (or 123.123.23.12) -- this is the host name (or IP address) associated with the requester (you as the visitor). In this case, (....com) the requester is coming from a commercial address. Depending on the requester's method of network connection, the host name (or IP address) may or may not identify a specific computer. Connections via many Internet Service Providers assign different IP addresses for each session, so the host name identifies only the ISP. The host name (or IP address) will identify a specific computer if that computer has a fixed IP address.

[11/Mar/2003:00:00:01 -1000] -- this is the date and time of the request

"GET /index.html HTTP/1.0" -- this is the location of the requested file on www.mhpcc.hpc.mil

200 -- this is the status code - 200 is OK - the request was filled.

1138 -- this is the size of the file in bytes.

Googlebot/2.1 -- this identifies the type of browser software used to access the page, which indicates what design parameters to use in constructing the pages

+http://www.googlebot.com/bot.html -- this indicates the last site the person visited, which indicates how people find www.mhpcc.hpc.mil

Requests for other types of information use similar information. No other user-identifying information is collected.

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