MHPCC
Riptide & US Maintenance - Wednesday, April 22nd, 2015
13 April 2015
The MHPCC Riptide system will be undergoing scheduled maintenance on Wednesday, April 22nd, 2015 from 0800 – 2200, (HST).

Logins to Riptide will be suspended starting at 0730 (HST).

Please plan accordingly.

If you have any questions about this informational message, please contact the Consolidated Customer Assistance Center (CCAC). The CCAC can be reached via any of the following methods:

- http://centers.hpc.mil/about/contact.html
- 1-877-222-2039
- help@ccac.hpc.mil

Thank you,
MHPCC User Services
CCAC to Become HPC Help Desk - Monday, May 18th, 2015
31 March 2015
The Consolidated Customer Assistance Center is Getting a New Name.

In order to more accurately describe the services provided, the Consolidated Customer Assistance Center (CCAC) will be renamed the "HPC Help Desk." This change will be effective 18 May, 2015.

On this date, access to the HPC Help Desk ticket system will change from the current location (https://help.ccac.hpc.mil) to the new https://helpdesk.hpc.mil. Accordingly, the email address to contact the HPC Help Desk will be help@helpdesk.hpc.mil.

The old URL and email address will remain available with auto forwarding and redirection for a period of time, but you are encouraged to update your bookmarks and contacts with these new addresses starting 18 May 2015.

The phone number, 1-877-222-2039, will remain the same.

Home » Privacy Notice
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Privacy and Security Notice

  1. www.mhpcc.hpc.mil is provided as a public service by the Maui High Performance Computing Center.
  2. Information presented on www.mhpcc.hpc.mil is considered public information and may be distributed or copied. Use of appropriate byline/photo/image credits is requested.
  3. Information concerning visitors' use of this site is collected for analytical and statistical purposes, such as assessing what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas.
  4. For site security purposes and to ensure that this service remains available to all users, this government computer system employs software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.
  5. Raw data logs will only be used to identify individual users and their usage habits for authorized law enforcement investigations or national security purposes. These logs are scheduled for regular destruction in accordance with National Archives and Records Administration Guidelines.
  6. Unauthorized attempts to deny service, upload information, change information, or to attempt to access a non-public site from this service are strictly prohibited and may be punishable under Title 18 of the U.S. Code to include the Computer Fraud and Abuse Act of 1986 and the National Information Infrastructure Protection Act.
  7. If you have any questions or comments about the information presented here, please forward them to us using the MHPCC Comment Form.

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