CCAC to Become HPC Help Desk - Monday, May 18th, 2015
31 March 2015
The Consolidated Customer Assistance Center is Getting a New Name.
In order to more accurately describe the services provided, the Consolidated Customer Assistance Center (CCAC) will be renamed the "HPC Help Desk." This change will be effective 18 May, 2015.
On this date, access to the HPC Help Desk ticket system will change from the current location (https://help.ccac.hpc.mil) to the new https://helpdesk.hpc.mil. Accordingly, the email address to contact the HPC Help Desk will be firstname.lastname@example.org.
The old URL and email address will remain available with auto forwarding and redirection for a period of time, but you are encouraged to update your bookmarks and contacts with these new addresses starting 18 May 2015.
The phone number, 1-877-222-2039, will remain the same.
Holiday Notice - Friday, April 3rd, 2015
30 March 2015
On Friday, April 3rd, 2015 MHPCC will be operating on a holiday schedule. The center will be open and all technology services will be available, however MHPCC will be operating at reduced staffing levels.
If you require assistance, onsite staff will be available to respond to Severity 1 Help Desk calls at 808-879-5077, and if necessary, MHPCC will contact other technical staff if needed. If you anticipate requiring any special assistance on April 3rd, please contact our User Services department or the CCAC by email or by telephone.
DOD SUPERCOMPUTING RESOURCE CENTER
Phone: (808) 879-5077
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