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What's New
29 March 2015
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What's New Archive

Holiday Notice - Thursday, March 26th, 2015
19 March 2015
On Thursday, March 26th, 2015 MHPCC will be operating on a holiday schedule. The center will be open and all technology services will be available, however MHPCC will be operating at reduced staffing levels.

If you require assistance, onsite staff will be available to respond to Severity 1 Help Desk calls at 808-879-5077, and if necessary, MHPCC will contact other technical staff if needed. If you anticipate requiring any special assistance on March 26th, please contact our User Services department or the CCAC by email or by telephone.

** MHPCC Kerberos Upgrade** March 23, 2015
17 March 2015
An upcoming MHPCC update will require the use of the latest HPCMP Kerberos kit: HPCMP_RELEASE_20150203 Please ensure you are using the above stated version and the default configurations coupled with the kit.

http://centers.hpc.mil/users/index.html#overview

Please contact CCAC if you require assistance with obtaining the kit or installing it.

The CCAC (HPC Help Desk) can be reached via any of the following methods:
- http://centers.hpc.mil/about/contact.html
- 1-877-222-2039
- help@ccac.hpc.mil

Thank you,
MHPCC User Services
Riptide & US Maintenance - March 23, 2015 – March 25, 2015
09 March 2015
The MHPCC Riptide system will be undergoing scheduled maintenance on March 23, 2015 0800 – March 25, 2015 2359 (HST).

The RHEL OS will be updated from 6.4 to 6.5 You should NOT need to recompile after this upgrade.

Logins to Riptide will be suspended starting at 0730 (HST).

Please plan accordingly.

If you have any questions about this informational message, please contact the Consolidated Customer Assistance Center. The CCAC (HPC Help Desk) can be reached via any of the following methods:

- http://centers.hpc.mil/about/contact.html

- 1-877-222-2039

- help@ccac.hpc.mil

Thank you,
MHPCC User Services
HPC Portal Maintenance - Tuesday March 10th, 2015
02 March 2015
The MHPCC HPC Portal will be down for planned maintenance and upgrades on Tuesday March 10th, 2015, from 8AM - 5PM (HST).

During this time the Portal will be unavailable.
Please plan accordingly.

If you have any questions/comments, please direct them to the CCAC (Consolidated Customer Assistance Center)

1-877-222-2039 or by e-mail at help@ccac.hpc.mil.

Thank You,
Portal Development Team
Riptide & US Maintenance - Wednesday, February 25th, 2015
23 February 2015
The MHPCC Riptide system will be undergoing scheduled maintenance on Wednesday, February 25th, 2015 from 0800 – 2200 (HST).

Logins to Riptide will be suspended starting at 0730 (HST).

Please plan accordingly.

If you have any questions about this informational message, please contact the Consolidated Customer Assistance Center (CCAC). The CCAC can be reached via any of the following methods:

- http://centers.hpc.mil/about/contact.html
- 1-877-222-2039
- help@ccac.hpc.mil

Thank you,
MHPCC User Services
DREN Emergency Maintenance - February 9, 2015
05 February 2015
The DREN TAC will be conducting Emergency maintenance for the purpose of rerouting layer 2 traffic around the HI ring. The maintenance will involve a minor interruption of service while traffic is rerouted. This maintenance will require approximately 15 minutes of network downtime over a window of 1 hour on February 9, 2015 between 0200 - 0300 (HST).

If you have any questions/comments, please direct them to the CCAC (Consolidated Customer Assistance Center)

1-877-222-2039 or by email at help@ccac.hpc.mil.

Thank you,
MHPCC User Services
Riptide & US Maintenance - Wednesday, January 28th, 2015
23 January 2015
The MHPCC Riptide system will be undergoing scheduled maintenance on Wednesday, January 28th, 2015 from 0800 – 2200 (HST).

Logins to Riptide will be suspended starting at 0730 (HST).

Please plan accordingly.

If you have any questions about this informational message, please contact the Consolidated Customer Assistance Center (CCAC). The CCAC can be reached via any of the following methods:

- http://centers.hpc.mil/about/contact.html
- 1-877-222-2039
- help@ccac.hpc.mil

Thank you,
MHPCC User Services
Holiday Notice - Monday, January 19th, 2015
12 January 2015
On Monday, January 19th, 2015 MHPCC will be operating on a holiday schedule. The center will be open and all technology services will be available, however MHPCC will be operating at reduced staffing levels.

If you require assistance, onsite staff will be available to respond to Severity 1 Help Desk calls at 808-879-5077, and if necessary, MHPCC will contact other technical staff if needed. If you anticipate requiring any special assistance on January 19th, please contact our User Services department or the CCAC by email or by telephone.

MHPCC Emergency Archive Maintenance COMPLETE
29 December 2014
The MHPCC Archive system emergency maintenance has been completed. MHPCC apologizes for any inconvenience this outage may have caused.

If you have any questions/comments, please direct them to the CCAC (Consolidated Customer Assistance Center)

1-877-222-2039 or by e-mail at help@ccac.hpc.mil.

Thank you,
MHPCC User Services
Holiday Notice - Monday, February 16th, 2015
26 December 2014
On Monday, February 16th, 2015 MHPCC will be operating on a holiday schedule. The center will be open and all technology services will be available, however MHPCC will be operating at reduced staffing levels.

If you require assistance, onsite staff will be available to respond to Severity 1 Help Desk calls at 808-879-5077, and if necessary, MHPCC will contact other technical staff if needed. If you anticipate requiring any special assistance on February 16th, please contact our User Services department or the CCAC by email or by telephone.

License Server Outage - Saturday, 20th December 2014
18 December 2014
On Saturday, 20th December 2014, there will be a 20 minute license server and Advanced Reservation Service (ARS) outage due to DREN upgrades. The outage will occur sometime between 0900-1600 EST.

Software licenses: Production jobs running at all DSRCs that require licenses during the outage may fail during the outage period.

ARS: All scheduled advance reservations will continue as requested. During the outage, no new advanced reservations may be made.

We regret any inconvenience this required outage may cause. All emergency, current, and upcoming outages can be viewed on the front page of centers.hpc.mil.

If you have any questions, please contact the Consolidated Customer Assistance Center (CCAC) by phone at 877-CCAC-039 (877-222-2039) or via email at help@ccac.hpc.mil.

Thank you,
MHPCC User Services
Riptide & US Maintenance - Wednesday, December 17th, 2014
08 December 2014
The MHPCC Riptide system will be undergoing scheduled maintenance on Wednesday, December 17, 2014 from 0800 – 2200 (HST).

Logins to Riptide will be suspended starting at 0730 (HST).

Please plan accordingly.

If you have any questions about this informational message, please contact the Consolidated Customer Assistance Center (CCAC). The CCAC can be reached via any of the following methods:

- http://centers.hpc.mil/about/contact.html
- 1-877-222-2039
- help@ccac.hpc.mil

Thank you,
MHPCC User Services
DREN Network Issues
01 December 2014
The DREN Network is having some intermittent routing issues to Hawaii that may be causing access issues to the MHPCC DSRC site from certain CONUS locations.

We thank you for your patience while the DREN Network Operations Center works towards a resolution.
MHPCC Facilities/Infrastructure Maintenance - Saturday, December 6th, 2014
26 November 2014
Due to required infrastructure modifications, the MHPCC DSRC will undergo a full power outage on Saturday, December 6th, 2014 0800 - 1700 (HST).

There will be no connectivity to any system at the MHPCC DSRC and all systems will be powered down.

Please plan accordingly.

Thank You,
MHPCC User Services
HPC Portal Maintenance - Monday November 17th, 2014
12 November 2014
The MHPCC Portal will be down for planned maintenance and upgrades on Monday November 17th, 2014 from 12 p.m. to 5 p.m. (HST).

During this time the Portal will be unavailable.
Please plan accordingly.

Thank You,
Portal Development Team
Riptide & US Maintenance - Wednesday, November 12th, 2014
03 November 2014
The MHPCC Riptide & US systems will be undergoing scheduled maintenance on Wednesday, November 12th, 2014 from 0800 – 2200 (HST).

Please plan accordingly.

Thank You,
MHPCC User Services
*UPDATE* MHPCC DSRC Weather Alert - Hurricane Ana
17 October 2014
Hurricane Ana has passed to the south of the Hawaiian Islands. MHPCC DSRC systems are up and functional.

Thank You,
MHPCC User Services
Riptide & US Maintenance - Wednesday, October 15th, 2014
07 October 2014
The MHPCC Riptide & US systems will be undergoing scheduled maintenance on Wednesday, October 15th, 2014 from 0800 - 1700 (HST).

Please plan accordingly.

Thank You,
MHPCC User Services

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