MHPCC
License Server Outage - Saturday, 20th December 2014
18 December 2014
On Saturday, 20th December 2014, there will be a 20 minute license server and Advanced Reservation Service (ARS) outage due to DREN upgrades. The outage will occur sometime between 0900-1600 EST.

Software licenses: Production jobs running at all DSRCs that require licenses during the outage may fail during the outage period.

ARS: All scheduled advance reservations will continue as requested. During the outage, no new advanced reservations may be made.

We regret any inconvenience this required outage may cause. All emergency, current, and upcoming outages can be viewed on the front page of centers.hpc.mil.

If you have any questions, please contact the Consolidated Customer Assistance Center (CCAC) by phone at 877-CCAC-039 (877-222-2039) or via email at help@ccac.hpc.mil.

Thank you,
MHPCC User Services
Holiday Notice - Thursday, December 25th, 2014
03 March 2014
On Thursday, December 25th, 2014 MHPCC will be operating on a holiday schedule. The center will be open and all technology services will be available, however MHPCC will be operating at reduced staffing levels.

If you require assistance, onsite staff will be available to respond to Severity 1 Help Desk calls at 808-879-5077, and if necessary, MHPCC will contact other technical staff if needed. If you anticipate requiring any special assistance on December 25th, please contact our User Services department or the CCAC by email or by telephone.


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License Server Outage - Saturday, 20th December 2014
18 December 2014
On Saturday, 20th December 2014, there will be a 20 minute license server and Advanced Reservation Service (ARS) outage due to DREN upgrades. The outage will occur sometime between 0900-1600 EST.

Software licenses: Production jobs running at all DSRCs that require licenses during the outage may fail during the outage period.

ARS: All scheduled advance reservations will continue as requested. During the outage, no new advanced reservations may be made.

We regret any inconvenience this required outage may cause. All emergency, current, and upcoming outages can be viewed on the front page of centers.hpc.mil.

If you have any questions, please contact the Consolidated Customer Assistance Center (CCAC) by phone at 877-CCAC-039 (877-222-2039) or via email at help@ccac.hpc.mil.

Thank you,
MHPCC User Services
Riptide & US Maintenance - Wednesday, December 17th, 2014
08 December 2014
The MHPCC Riptide system will be undergoing scheduled maintenance on Wednesday, December 17, 2014 from 0800 – 2200 (HST).

Logins to Riptide will be suspended starting at 0730 (HST).

Please plan accordingly.

If you have any questions about this informational message, please contact the Consolidated Customer Assistance Center (CCAC). The CCAC can be reached via any of the following methods:

- http://centers.hpc.mil/about/contact.html
- 1-877-222-2039
- help@ccac.hpc.mil

Thank you,
MHPCC User Services
DREN Network Issues
01 December 2014
The DREN Network is having some intermittent routing issues to Hawaii that may be causing access issues to the MHPCC DSRC site from certain CONUS locations.

We thank you for your patience while the DREN Network Operations Center works towards a resolution.
MHPCC Facilities/Infrastructure Maintenance - Saturday, December 6th, 2014
26 November 2014
Due to required infrastructure modifications, the MHPCC DSRC will undergo a full power outage on Saturday, December 6th, 2014 0800 - 1700 (HST).

There will be no connectivity to any system at the MHPCC DSRC and all systems will be powered down.

Please plan accordingly.

Thank You,
MHPCC User Services
HPC Portal Maintenance - Monday November 17th, 2014
12 November 2014
The MHPCC Portal will be down for planned maintenance and upgrades on Monday November 17th, 2014 from 12 p.m. to 5 p.m. (HST).

During this time the Portal will be unavailable.
Please plan accordingly.

Thank You,
Portal Development Team
Riptide & US Maintenance - Wednesday, November 12th, 2014
03 November 2014
The MHPCC Riptide & US systems will be undergoing scheduled maintenance on Wednesday, November 12th, 2014 from 0800 – 2200 (HST).

Please plan accordingly.

Thank You,
MHPCC User Services
*UPDATE* MHPCC DSRC Weather Alert - Hurricane Ana
17 October 2014
Hurricane Ana has passed to the south of the Hawaiian Islands. MHPCC DSRC systems are up and functional.

Thank You,
MHPCC User Services
Riptide & US Maintenance - Wednesday, October 15th, 2014
07 October 2014
The MHPCC Riptide & US systems will be undergoing scheduled maintenance on Wednesday, October 15th, 2014 from 0800 - 1700 (HST).

Please plan accordingly.

Thank You,
MHPCC User Services
MHPCC FY15 Transition and October Maintenance
25 September 2014
On 1 October, 2014 at Midnight (HST), MHPCC will begin the scheduled maintenance period and the Fiscal Year (FY) transition process.

  • All PBS jobs that are queued and will complete before 2359 on September 30, 2014 will be scheduled to run.
  • The Riptide queue will purge all jobs in preparation for the October 1-2, 2014 maintenance period.
  • Riptide will commence operations on October 2, 2014 at 1700 with FY2015 account requests that have been received and processed by the MHPCC DSRC.

If you have any questions about this informational message, please contact the Consolidated Customer Assistance Center (CCAC). The CCAC can be reached via any of the following methods:

- http://centers.hpc.mil/about/contact.html
- 1-877-222-2039
- help@ccac.hpc.mil

Thank you,
MHPCC User Services
HPC Portal Maintenance - Monday October 6th, 2014
23 September 2014
The MHPCC Portal will be down for planned maintenance and upgrades on Monday October 6th, from 0800 AM to 1700 PM (HST).

During this time the Portal will be unavailable.
Please plan accordingly.

Thank You,
Portal Development Team
MHPCC Riptide Emergency Maintenance Completed
22 September 2014
The MHPCC Riptide system’s water cooling pump has been manually restarted. The majority of the nodes came back up and the

PBS scheduler is running.

We apologize for this hardware inconvenience.

Thank you,
MHPCC User Services
MHPCC Maintenance - FY15 Rollover - October 1 & 2, 2014
09 September 2014
The MHPCC Riptide system will be undergoing scheduled maintenance on Wednesday, October 1st, 2014 0000 - Thursday, October 2nd, 2014 1700 (HST).

MHPCC will forego the scheduled September maintenance period.

Logins to Riptide will be suspended starting at 2359 (HST).

Please plan accordingly.

Thank You,
MHPCC User Services
Riptide & US Maintenance - Wednesday, June 27th, 2014
27 August 2014
The MHPCC Riptide & US systems will be undergoing scheduled maintenance on Wednesday, August 27th, 2014 from 0800 - 1700 (HST).

Please plan accordingly.

Thank You,
MHPCC User Services
MHPCC Systems Restored
06 August 2014
The MHPCC DSRC was spared during the Iselle landfall and all systems are back up and functional.

If you encounter any issues with the MHPCC DSRC systems, please contact the Consolidated Customer Assistance Center (CCAC) at:

CCAC Toll-free telephone number:
877-CCAC-039
877-222-2039
MHPCC Archive Maintenance, August 6, 2014, 1000 - 1400
06 August 2014
The MHPCC Archive system will be undergoing maintenance on Wednesday, August 6th, 1000 - 1400 (HST).

The archive system will not be accessible/available during this period.

Please plan accordingly.
MHPCC User Services
MHPCC Archive Maintenance July 23rd, 2014 0800-1200
22 July 2014
The MHPCC Archive system will be undergoing maintenance on Wednesday, July 23rd, 2014 0800-1200 (HST).

The archive system will not be accessible/available during this period.

Please plan accordingly.
MHPCC User Services
HPC Portal Maintenance - Tuesday, July 29th, 2014
21 July 2014
The MHPCC Portal will be down for planned maintenance and upgrades on Tuesday, July 29th, from 12 p.m. to 5 p.m. (HST).

During this time the Portal will be unavailable.
Please plan accordingly.

Thank You,
Portal Development Team
MHPCC Archive Maintenance July 16th, 2014 0800-1700
14 July 2014
The MHPCC Archive system will be undergoing maintenance on Wednesday, July 16th, 2014 0800-1700 (HST).

The archive system will not be accessible/available during this period.

Please plan accordingly.
MHPCC User Services
MHPCC Maintenance - Infrastructure Coupled with Scheduled Maintenance
14 July 2014
Due to required infrastructure modifications, the MHPCC DSRC will undergo a full power outage on the weekend of

August 2nd - 4th, 2014.

MHPCC will forego the July maintenance and couple it in preparation for the infrastructure modifications.

MHPCC maintenance will begin on Friday, August 1st, 2014 0800 (HST). MHPCC systems are scheduled to be operational on Monday, August 4th, 2014 0000 (HST).

There will be no connectivity to any system at the MHPCC DSRC and all systems will be powered down during the infrastructure maintenance.

Please plan accordingly.

Thank you,
MHPCC User Services
MHPCC Network Maintenance - Thursday, July 3rd, 2014
30 June 2014
MHPCC will be completing the DREN III transition, starting at 0500 (HST) with a 2 hour window on Thursday, July 3rd.

Connectivity will be affected during this period.

Thank you for your cooperation.
Please plan accordingly.
MHPCC User Services

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